Individual Counselling

Cancellation Policy

Length of Session: The duration of each session will be 50 minutes. It is highly recommended that clients attend sessions on a weekly basis. This may become fortnightly and then monthly depending on progress and length of attendance which will be discussed at regular intervals throughout your therapeutic journey. Online Sessions: Should online sessions be arranged for your appointment, please ensure that the space you choose to attend your session in is quiet, private, and free from distractions. Please ensure that you have a secure internet connection and refrain from using public Wi-Fi connection. Where possible, please refrain from using the camera from a mobile phone and instead use a webcam. Please note that all policies stated within this contract will apply for online sessions. If there are any technical issues, the therapist will restart the session. There are risks and consequences from online therapy, including, but not limited to, the possibility, despite reasonable efforts on the part of the therapist, that the transmission of personal information could be disrupted or distorted by technical failures, the transmission of personal information could be interrupted by unauthorised persons, and/or the electronic storage of personal information could be unintentionally lost or accessed by unauthorised persons. Cancellation/No Show Policy: Please provide no less than 24 hours’ notice when cancelling an appointment. While it is understood that unforeseen circumstances occur, it is required that clients pay their usual agreed session fee for appointments that have not been cancelled within this notice period and the same policy applies if you fail to arrive for your appointment without providing any notification. Late Arrival Policy: Clients who arrive late will not be provided an extension of time beyond what they were scheduled so to not disrupt other client appointments. There will be no reduction of fees from shortened sessions due to the client’s late arrival. If you believe you will be running late, please contact Ailm Psychotherapy. Please note that if you are more than 10 minutes late arriving, your appointment may be rescheduled.

Contact Details